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Shipping & Returns

Shipping Information

When your order is successfully placed, you’ll get an email confirmation with your order number and shipping method. Please double-check that your shipping address is correct. Once your order’s on the way, we can’t redirect it.

Most orders take up to 3 business days to process before being shipped. You may experience longer processing times during peak shipping periods, like holidays. If you’re ordering multiple items, we’ll only ship your order when every item is ready.  

Once your order is on its way, you’ll get a second email, with an estimated delivery date and tracking information.

Where We Ship

We currently ship to U.S. addresses — including Alaska, Hawaii, and U.S. Territories — as well as PO Boxes/APO/FPO addresses.

Shipping Methods

Method

Estimated Arrival Time

Cost

Standard

7-10 business days

• FREE on orders of $50 or more*

• $5.95 on orders up to $49.99

Express

4-6 business days

$24.95

Rush

2-4 business days

$32.95

*Standard shipping is free on orders of $40 or more. (The item subtotal must be at least $40 — not including shipping costs, and after any discounts have been applied.)

Track My Order

A link to track your order will be included in your shipping confirmation email. If you can’t find the email your order information and history is also available on your Account page, so you can track it there, too.

Returns & Exchanges

Returns and exchanges are free within 30 days of purchase. Returns must be unworn, unwashed, and undamaged.  Any item marked FINAL SALE or OUTLET is also not eligible for return or exchange.

  • Returns
    • Send an email to cafeshop@cafe.com to get a pre-paid return label. Please include your name, order number, and reason for the return. Once we receive the item you’re returning, we’ll issue a refund to original form of payment for the price of the product, excluding the shipping cost. Refunds are usually posted within 1-3 business days.
  • Exchanges
    • All exchanges will be processed as returns. Send an email to cafeshop@cafe.com with your name, order number, and the product you wish to return to get a pre-paid shipping label. If the item you ordered was damaged, please also include a picture. Please indicate in the email that you'd like to make an exchange, and a code will be emailed to you for free standard shipping when you re-order the correct product on the site.

Canceling/Changing Your Order:

If you'd like to cancel your order, please email us at cafeshop@cafe.com as quickly as possible, with the subject line “CANCEL MY ORDER.” Please include your name, order number, and the reason for cancelling. If you’ve already received your order, or have received a shipping confirmation email, please refer to the Returns & Exchanges policies above. Please also note that if you paid via PayPal and you request to cancel, you may incur a PayPal transaction fee.

Incorrect Orders:

If you received the wrong item, you can send it back to us and we’ll replace it with the correct one. Please refer to the Exchanges policy above.